Return policy

🔁 Orayadrop Return & Refund Policy

At OrayaDrop, we craft jewelry that flows with your aura. If something doesn’t feel quite right, we’re here to make it better.

🕒 Return Window

You may request a return within 14 days of receiving your order.

📦 Eligibility

To qualify for a return:

• Item must be unused, unworn, and in its original packaging

• Custom or personalized items are non-refundable

• Sale items are final sale unless defective

💸 Refunds

Once your return is received and inspected:

• We’ll notify you via email

• If approved, your refund will be processed to your original payment method within 5–10 business days

🚚 Return Shipping

• Customers are responsible for return shipping costs

• We recommend using a trackable shipping service

❌ Damaged or Incorrect Items

If your item arrives damaged or incorrect:

• Contact us within 48 hours of delivery

• Include photos and your order number

• We’ll offer a replacement or full refund at no extra cost

📩 How to Start a Return

Email us at vinegraphic@gmail.com with:

• Your order number

• Reason for return

• Photos (if applicable)